Working With Results

The results table has extensive tools and functionality to help you effectively resolve open issues and prepare your batch for provisioning. The next three sections will cover these tools.



Understanding The Results Table

Results Table Columns

Status

The icon in this column indicates the current readiness for provisioning of this user or device. Readiness options include:

 icon indicates that the user or device can be migrated without losing any functionality

 icon indicates that the user or device cannot be migrated

 icon indicates that the user or device can be migrated, however some of the features active in the legacy PBX are not supported in the target PBX

Type

The icon in this column indicates the type of user or device. Type options include:

 icon indicates a standard user

 icon indicates a Common Area Phone (CAP) with no associated AD user

 icon indicates an analog phone line

Match

The icon in this column indicates with what level of certainty the system has matched the user to the target PBX.

 High Probability

 Almost Certain

 Maybe

 Unlikely

 No Match

 Match Not Required (for CAP and Analog Phones)

Hovering over the icon with the mouse, will show the reason for the certainty level.

First Name (Legacy)

The first name of the user or device as configured in the legacy PBX configuration

Last Name (Legacy)

The last name of the user or device as configured in the legacy PBX configuration

Display Name (AD)

The display name as it appears in the Active Directory. If the user is not mapped to an AD entry, this field will be left empty

Account (AD)

The email address reference as it appears in AD. If the user is not mapped to an AD entry, this field will be left empty

Primary Phone

The phone number/extension for the user or device

(Multiple phone numbers is not supported by Teams, in this situation you will select the primary number in the users details and that number will appear here)

Approved

The icon in this column  indicates that this user or device has been approved by the end customer for migration. The SI will need to update this field for each user and device that is approved. This can be done by using the Mark As Tool or Approve by Excel feature

Ready

The icon in this column  indicates that this user or device is ready for approval by the end customer. The SI will update this field for each user and device when they are ready. This can be done by using the Mark As Tool

Group

Displays which group the user or device line is a member of. This column only appears in the results table when you select Global View

By default the results table shows only results for the Group you selected when you opened Users & Devices

Global View will allow you to see results for ALL the users and devices in all the groups that are associated with that specific Batch 

To open Global View:

From the bread crumbs navigation bar click on the down arrow and select Global View from the drop down menu



From the Batch dashboard at the bottom left hand corner of the Groups table, click on the Global View button


How Many Results: to know how many results you have in the current results set, look at the bottom left hand corner of the results table.  


Columns: can be ordered by clicking on  the column ordering icon which is found in the header of every column. Clicking on the icon will order the results in alphanumeric value from lowest to highest. Clicking the icon again will swap the order and the results will be shown in alphanumeric value from highest to lowest.


Results Per Page: you can change the number of results that appear on a page by opening the results per page drop down which is found in the top right hand corner of the results table. Select the number of results you want to see per page. There is a minimum or 10 and a maximum of 100 results per page.



Navigating Between Pages: the number of table results may expand beyond the limits of a single page, to navigate to additional pages of results, use the page navigation bar in the bottom right hand corner of the results table page.  To move to the next page or return to the previous page click on the Next or Prev (previous) buttons. To skip to a specific page, click on the page number button of the page you want to skip to.


Result Details

To understand why the status of a user or device can not be migrated and what issues need to be resolved, click on the  details icon in the last column of each row. This will open the User/Device Details window, where you can see, edit and update the various user details and clear any issues that are blocking migration.

How to work with the User/Device Details window will be covered in the Actioning Open Issues section.